Thank you for taking the time to let us know how we are doing. We regret to hear that you are displeased with your maintenance experience with us. Here at Shortbread Lofts, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (919) 904-7640 to discuss ways we can better serve you in the future. We hope you have a great day!